Help & Support

1. Click “Member Library” in the Persuade Team Menu.
2. Login with your email address and password (this was emailed to you when you placed your order).
3. If you lost your password click “Forgot Password”.
4. You’re all set – welcome to Persuade Team Library!

If you’re locked out of your account or simply can’t access all of your products, a few things could be the problem…

1. You could have multiple emails in our system only one of which is connected with your products. If this is the case…
   1. Search your email account(s) for an email from support@persuadeteam.com
   2. Find the username and password for the products you purchased.
   3. If you lost your password you can request a new password here and select “Forgot Password”.
2. You forgot your username or password
   1. Request a new password here.
3. If you’re still having trouble, please send us a note and include information with your email and password and we will assist you further.

1. Click the “Need Help” icon in the bottom right corner.
2. Click on “My Orders”.
3. Enter your email and order ID (this was emailed to you when you placed your order).
4. Click on the product you wish to update.
5. Update your billing information.

You can cancel your subscription any time without penalties or fees.

1. To cancel, access the Self-Billing area via the “My Orders” link at the top of this support portal. You will also need to login to access your subscriptions.

Selecting “Cancel Subscription” will submit a cancelation request to our support team who will update your account within 3-5 business days.

Note: Cancellation of a subscription immediately closes access to that account or product.

Persuade Team offers a 30-day refund policy on all courses purchased. Message our support team and you will be asked to submit a refund request form, after which your refund will be processed. 

We do not offer refunds on any subscriptions including but not limited to coaching programs, memberships, masterminds, or events because we delivered for you! You may cancel any subscription at any time for any reason.

If you’re part of a program that includes coaching, you can find your calendar in your membership area as well as the links to the calls.

1. Click “Member Library” in the Persuade Team Menu.
   
2. Login with your email address and password (this was emailed to you when you signed up).
3. If you lost your password click “Forgot Password”.
4. Once you’ve logged in, select “My Profile” in the upper right corner.
5. Click “My Events” to view your calendar subscriptions.

1. Login to your email account.
2. Select an email from support@persuadeteam.com.
3. Scroll down to the very bottom and click “Edit Your Details”.
4. Edit your contact information on the left and your subscriptions on the right.

1. Click “Member Library” in the Persuade Team Menu and login.

2. Select “My Profile” in the upper right hand corner.

3. Update your email address and click save.

Visa, MasterCard, American Express, Discover and PayPal.

Your subscription will automatically renew at the end of each billing cycle according to the terms of your chosen plan. For example, an annual plan will renew every year on the date of the first full subscription payment.

If we are unable to collect payment for an automatically renewing subscription, you will receive a notification letting you know that the payment did not go through. The system will attempt to collect the renewal fee three more times (for a total of four attempts), each three days apart.

If the fourth and final attempt to collect the renewal fee fails, your subscription will be automatically canceled.

If Your Subscription is Still Active
​If a payment has failed on your subscription but it is still active, please check the credit card on file to ensure that it is still a valid payment source. If needed, update your credit card.

The system will attempt to charge you again according to the collection cycle detailed above.

Check and update your card via the Self-Billing area accessible through the “My Orders” link at the top of this support portal.

If Your Subscription Has Canceled
If the final collection attempt has failed and your subscription has been canceled, it is not possible to update your credit card information. The subscription is closed and cannot be reactivated.

To reactivate an account closed due to payment failure, there’s a quick and easy solution! Simply purchase a new subscription to establish a new active billing agreement for your account.

Important: To reactivate an existing account, the email address associated with the account MUST be entered during checkout as part of the buyer information.

If a new email is used, the system will attempt to create a brand new account.

To cancel, access the Self-Billing area via the “My Orders” link at the top of your support portal (click “Need Help”). You will also need to login to access your subscriptions. 

Selecting “Cancel Subscription” will submit a cancelation request to our support team who will update your account within 3-5 business days. 

Note: Cancellation of a subscription immediately closes access to that account or product.